By now, you all know that I travel a great deal in my work. In that travel, I can face quite a few challenges in “getting to” the location where I am to speak…lightning strikes, thunderstorms, floods, ice, snow blizzards, mechanical problems with the plane…you just never know what you might face once you get to the airport. In 35 years of traveling around the United States, I have only been late to one conference, only missing my morning presentation. It can be a little daunting when trying to figure out how to get to a conference location; however, I am pretty much known in our industry as a “sure thing.” Education Directors and Meeting Planners know that I will make every effort possible to honor my commitment to their conference. So here is the story for this week…
I was scheduled to be the keynote speaker for an annual conference in Kearney, NE. In addition to being the keynote, I was to provide a full day of additional presentations. I never make reservations on the very last flight into a city, “just in case…” You always want there to be “another” flight, “just in case…”
On this particular morning, I had an extremely early flight, so I was at the airport bright-eyed and bushy-tailed! We all got on the plane (the first leg of my trip), and as soon as they closed the door, the inside of the plane filled with smoke. We all thought it was a pretty good idea to get back OFF the plane, so that’s what we did very quickly. The airline did not have another plane for us to use, so we had to wait for them to send in another plane from another airport – a 2 hour delay to the beginning of my trip. As is my habit, I contacted the Meeting Planner/Education Director and explained that I had run into difficulties, but I thought that I would be able to rebook other flights to make the trip. I explained that I would be late, but I would be there in time for the opening session.
The second plane came…we all got on it…they closed the door…and no smoke…so we were good to go. We made it to Houston, where I was to make a connection to Denver, CO. While waiting for the plane to Denver, the agent got on the PA and announced that the flight to Denver was cancelled. They then booked me on another flight to Denver. In doing this, I was going to miss all connecting flights to Kearney, NE, and not be able to make it for my presentation. After much discussion with the airline agents, they suggested that I could rent a car in Denver, and drive over to Kearney…about a 4-5 hour drive in the best of circumstances. I asked them how they thought I might be able to drive in a snow blizzard, when all flights were being delayed or cancelled. They did not have very good answers to my concerns. So, I asked them, “What is is the closest city to Kearney that you can fly me into?” They said they could fly me into Lincoln, and I could then rent a car to make the 3-hour drive to Kearney. The flight would arrive into Lincoln at 1:00 a.m. in the morning, and after I had rented a car, and driven the 3 hours, I would hopefully arrive in Kearney at between 4:00 a.m. – 5:00 a.m. the next morning. This was the only way that I was going to get there, so I agreed. I had been in airports for approximately 17 hours when my flight boarded for Lincoln. Most everyone I know would have just called it a loss, and told the Meeting Planner that they could not make it…that they were just going to try and return home. But, me being me, I just could not do it that way. A commitment is a commitment.
I called the Education Director, a very dear friend of mine, and brought her up to speed on the latest developments. She said that the she was sending a driver from the hotel to pick me up in Lincoln, so that I would not have to drive those last three hours. She also said that she had placed a blanket and a pillow in the back seat so that I could sleep on the way. The poor driver was a young man who had worked a double shift at the hotel, and now was driving three hours in sleet and snow to pick me up. We then drove the three hours back to the hotel in the same sleet and snow. There was NO WAY that I was going to get in the back seat, and try to sleep, while this poor young man was exhausted. So we talked the entire way to the hotel – almost four solid hours! He was such a sweet person, and going through quite a few problems in his own life. He opened up to me and I tried to give him some good, caring, sound advice. I’m told he still asks about me whenever they have a conference at that same hotel, so I am hoping that the words of advice that I gave helped him in some small way.
We arrived safely at the hotel around 5:30 a.m. I checked in, got to my room, and fell onto the bed for a 1-hour nap. At 7:30 a.m., I arrived at the ballroom to set up for my keynote address. The Education Director almost body-slammed me with a hug of gratitude and thankfulness that I had made it safely! (Or that I had made it at all!) At 8:00 a.m. I began my presentation. NO ONE knew that I had spent 17 hours on planes, and in airports, and an additional four hours riding in a car in sleet and snow to be there with them for that morning session. The title of my keynote, you ask? “Motivation vs. Burnout!”
Sometimes you have to keep going, even when you are so bone-tired that you can’t see straight. It’s all about honoring commitments that have been made. Do people know they can count on you? That you are dependable? What do your actions say to others? Do you exceed their expectations? I always want to be someone who can be counted on…that people will know I will try everything in my power to be there for them. Won’t you join me? Just for this week…